FAQ

Frequently Asked Questions

Ordering & Shipping

We accept Visa, MasterCard, Discover, and American Express through our secure gateway, and we accept PayPal.  All payments must be made in US dollars.  If you choose to pay with PayPal, we’ll send your order details to PayPal and redirect you over there.  Follow their instructions and complete the payment.  After you successfully pay for your order, PayPal will redirect you back to our site where you’ll receive your order confirmation.

The cost of shipping can vary greatly depending on the particular items you’d like to purchase, the location where you’d like your order shipped, and the type of shipping service that you prefer.  We ship all orders through USPS and provide some options to you at checkout for both national and international orders.  You can get a quick shipping & handling estimate by putting the items in your cart and then supplying some address information on the View Cart page.  During the actual checkout process, you can choose exactly which shipping method works best for you.

Shipping prices are calculated by weight and destination in Real-Time.  They are also quoted according to Commercial Rates with the savings passed on to you ;).  There is a small handling charge depending on the box and packaging needed to send out your items along with a small percentage fee we are charged by PayPal or our Credit Card gateway.

Please make sure to provide a COMPLETE address.  If you leave out an Apartment, Suite, or Floor number, it is likely the post office will return the package to us.  In that case you would need to repay the shipping cost again.  This is easily avoided by providing complete and total address information.

We do offer Media Mail shipping for the states on certain qualifying items such as LPs and CDs.  You’ll be given the Media Mail option if your order only contains media items, but please note Media Mail has a longer transit period and won’t come with tracking.  First Class (available for all orders 16 ounces or less) and Priority Mail come with tracking, have faster transit, and generally the less a package is in transit the better it will fair.

The handling charge covers the cost for the materials we order to ship your order appropriately taking into consideration not adding any more weight to the final package than needed to ship items safely.  Patches for instance ship in a non machinable thin envelope so that they will not risk being creased or damaged.  Merchandise orders ship in high quality tear resistant light weight poly bags.  Orders that consist of LPs ship in high quality mailers with extra fillers on the inside and now bubble wrap sleeves around each LP.  We consider the added cost more than worth it to ship such items safely.

Most orders ship within 1-3 business days, however some orders may take some additional time to fulfill for various reasons.  Free USPS tracking and Delivery Confirmation is included with all domestic First Class Mail Parcel and Priority Mail.  Tracking is automatically emailed when the order is en route.  If for some reason you didn’t receive an email or can’t check your messages, you can login to your account and check your order status. The shipping notification email and your account will show when your order is sent out.  Unless you’ve paid for one of the premium shipping methods that guarantees delivery times, then any and all “expected delivery dates” are only estimates.  Holidays are not “business days”.  There are many external forces out there that can slow up your order, but everyone is trying to get you your goods ASAP.  If you are waiting on an order to arrive, please do not contact us about its whereabouts until at least 2 weeks have passed if the order is shipping in the United States.

Keep in mind, this is mostly a one-man operation at this time, and I’m also a human being.  Add to that, I am also a musician who does travel and tour from time to time.  If that is ever the case I do make a note of it on this site.  Thanks for your continued support!

Most orders ship within 1-3 business days, however some orders may take some additional time to fulfill for various reasons.  First Class International takes anywhere from 1 to over 2 weeks while Priority Mail International takes 6 to 10 days.  Both time frames begin at the point your package is in the hands of the carrier.  Most USPS First Class and Priority shipments arrive within a few weeks and without a problem, but it is impossible for us to determine how long it will take for a shipment to clear customs.  This can delay delivery and is completely out of our control.  If your shipment does not arrive after 4 weeks, simply contact us with your order #.  We will review reports of lost shipments on a case-by-case basis.

Keep in mind, this is mostly a one-man operation at this time, and I’m also a human being.  Add to that, I am also a musician who does travel and tour from time to time.  If that is ever the case I do make a note of it on this site.  Thanks for your continued support!

Shipments destined outside the United States may require additional duties or import taxes to be paid on delivery.  The customer is responsible for the payment of all such fees.  We cannot mark shipments “Gift” on customs forms, nor can we adjust the value of the items in the shipments.  Unfortunately it is very difficult or impossible for us to estimate the duties and taxes your country may charge you.  If you have any questions, please contact your local officials.

Your order will not ship until all the items are available. If you order a pre-order item and an item that is currently available for shipping, then we will wait until the pre-order item is available. If you wish to receive your other items before your pre-order item is available, then please place a separate order. We will always try to have a pre-order shipped out by the release date. Unfortunately, from time to time we may be waiting for a manufacturer to send us items for the pre-order. If this is the case, trust that we are doing everything in our power to obtain the items and fulfill your order as quickly as possible.  Vinyl turnaround times can be especially inflexible give or take a few weeks.


Return & Exchange

Yes.  Caveat Emptor.

We do not accept Returns so – no refunds.  You cannot experiment with shirt size exhanges with us either.  Exchange accepted only in the case of defective product or mis-shipment.  If we are the responsible party, all costs to see to it you receive a replacement will be covered by us.  We are not responsible for damage to items while in the mail.  We cannot be held responsible for foreign orders that get destroyed in the mail.  We have no control in how the carrier handles packages once they’re in the carrier’s hands.  That said, we do a hell of a lot to make sure your order arrives safe and are always looking to improve our shipping methods.  If it so happens you do receive an item that is damaged and feel that it was due to a lack of precaution on our part, contact us and include your order #.  We will review on a case by case basis.